Technical Support Engineer (Bilingual English/Japanese)
Core
First Technical Support Engineer in Tokyo owning and resolving challenging issues across Verkada's full suite of AI-powered physical security products (video, access control, sensors) for enterprise customers.
Role type
Senior IC Technical Support Engineer (Physical Security/AI Platform)
Builds
Enterprise-grade video security, access control, and visitor management systems
Domain
Physical AI / Video Security / Enterprise IT
Deliverable
production ML models
Required skills
Full-stack troubleshooting (network, hardware, software, electrical), Network fundamentals (HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet, PoE), Linux, APIs, Python, Bilingual communication (English/Japanese)
Preferred skills
Electrical systems, Coding languages, Industry certifications (CCNP, CCNA, MCSE, CEH)
Technologies
Verkada Platform, Linux, Python, TCP/IP, VLANs, 802.11, PoE
Responsibilities
Troubleshoot complex customer environments, Provide installation and configuration best practices, Collaborate with Engineering/Product to identify bugs, Write technical knowledge base articles, Build tools and processes to scale support
Seniority
Junior to Mid-level, Hands-on IC
