Senior Business Analyst (Salesforce)
Core
Senior Business Analyst leading CRM implementation and migration projects, focusing on requirement gathering, process modeling, and UAT execution.
Role type
Senior Business Analyst (Salesforce)
Builds
CRM platforms (Salesforce Sales Cloud, Marketing Cloud) and integrated business processes
Domain
Automotive industry, CRM, Enterprise Resource Planning (ERP)
Required skills
Salesforce Sales Cloud, Salesforce Marketing Cloud, CRM implementation, requirement gathering, UAT, business process modeling, customer journey mapping, API integrations, functional documentation, technical specifications, data reporting, KPIs
Preferred skills
Automotive industry experience, ClickUp, Draw.io, Visio, Lucidchart, ERP (DMS) integrations, marketing automation platform integrations
Technologies
Salesforce, Sales Cloud, Marketing Cloud, ERP, DMS, API
Responsibilities
Participate in CRM platform implementation and migration projects from requirement gathering to homologation testing; Model business processes and customer journeys, identifying integrations between Salesforce and other systems; Execute and support UAT, creating functional documentation and technical specifications; Work with data, reports, dashboards, and KPIs, understanding API integration flows and data structures
Seniority
Senior, hands-on IC
