Program Manager, Customer Experience Technology
Core
Lead complex, high-visibility customer experience initiatives spanning business, product, and technology teams to align enterprise strategy with customer outcomes.
Role type
Senior Program Manager (Customer Experience Technology)
Builds
Digital customer experiences, mobile capabilities, and AI-enabled customer engagement initiatives.
Domain
Financial services / Customer Experience Technology
Deliverable
product features
Required skills
Strategic planning and execution, Cross-functional collaboration, Stakeholder management, Organizational change leadership, Data-driven decision making, Ambiguity management
Preferred skills
Customer-facing initiative leadership, AI understanding and adoption, Technical acumen, Agile/Scrum methodology
Technologies
AI-enabled capabilities, Digital channels, Mobile platforms
Responsibilities
Lead cross-functional initiatives involving technology, product, and business partners; Facilitate strategic alignment across business units; Drive stakeholder engagement and executive communication; Define and monitor success measures tied to customer outcomes; Lead change efforts associated with new technologies and enterprise transformation.
Seniority
Senior, hands-on IC