Process Owner
Core
Accountable for the ongoing performance and strategic design of end-to-end business processes across the operating environment, driving continuous improvement and efficiency. (via careerplan.io/jobs/52619-process-owner-at-principal-financial)
Role type
Senior Process Owner (Strategic & Operational)
Builds
Multi-year roadmaps for process design, improvement initiatives, and capital spend
Domain
Financial Services / Operations Management
Required skills
Process management, Business process reengineering, Impact analysis, Cost-benefit analysis (CBA), Root cause identification, Change management, KPI development, Risk identification, Compliance implementation, Project management
Preferred skills
Retirement industry experience, Financial services knowledge (distributions, withdrawals, loans), Six Sigma, Lean, BPM certifications
Technologies
Process modeling tools, Workflow automation software
Responsibilities
Own end-to-end business processes including objectives, inputs, outputs, dependencies, and customer impacts; Perform impact analyses and cost-benefit analyses to support prioritization; Develop and maintain multi-year roadmaps for process design and capital spend; Create and maintain process maps, SOPs, and documentation; Partner with cross-functional stakeholders to align initiatives with business objectives; Establish and monitor KPIs and performance metrics; Identify process risks, bottlenecks, and compliance concerns; Support change management activities including communication and training.
Seniority
Senior, hands-on IC with strategic oversight