Senior Manager, Enterprise Quality
Core
Functional expert leading complex projects to drive global improvements in business processes and operational effectiveness.
Role type
Senior Manager, Enterprise Quality
Builds
End-to-end process maps, standardized workflows, and key performance metrics for the enterprise quality function.
Domain
Payments / Financial Services / Operations
Deliverable
product features
Required skills
Process mapping, business requirements development, user acceptance testing management, process improvement, cross-functional collaboration, KPI tracking, best practices implementation
Responsibilities
Create comprehensive end-to-end process maps; Identify and resolve complex problems within business processes; Develop detailed business requirements; Manage and oversee user acceptance testing; Act as a subject matter expert to guide teams in process improvement initiatives; Establish and implement best practices for the function; Collaborate with cross-functional teams to streamline workflows; Develop and track key performance metrics; Document and standardize processes.