Service Delivery Supervisor
Core
Lead Esri's Enterprise Software Asset Management and Mobility programs, overseeing software licensing, SaaS governance, AI technology governance, and mobile device lifecycle management to ensure compliance and cost optimization.
Role type
Senior IC Service Delivery Supervisor (IT Asset Management)
Builds
Enterprise software and mobility asset management programs, compliance frameworks, and ServiceNow workflow capabilities
Domain
IT Service Management, Software Asset Management, Enterprise Mobility
Required skills
Software Asset Management, Mobility Management, Vendor Management, ServiceNow, ITSM, CMDB, SaaS governance, AI governance, audit management, lifecycle management, cost optimization, stakeholder management
Preferred skills
IAITAM CSAM certification, SAP experience, cloud subscription portfolio management, carrier agreement negotiation, emerging technology evaluation
Technologies
ServiceNow, CMDB, MDM, SaaS platforms, AI tools
Responsibilities
Lead Enterprise Software Asset Management programs for commercial software, SaaS, and AI technologies; Manage software and mobility asset management staff including performance and succession planning; Oversee software licensing compliance, audits, and entitlement management; Lead technology cost optimization through license reclamation and vendor consolidation; Ensure accuracy of software and mobility asset repositories and CMDB data; Direct internal and external audit activities; Develop asset management metrics and executive presentations.
Seniority
Senior, hands-on IC with leadership responsibilities
