IT Helpdesk Analyst
On-site
Core
Manage IT support tickets, maintain system access, handle asset inventory, and contribute to security compliance and internal AI tools.
Role type
IT Helpdesk Analyst
Builds
IT support processes, security compliance, internal AI chatbot
Domain
IT Support / Cybersecurity
Required skills
ticketing system management, asset management, Google Workspace, Slack, Asana, LastPass, Okta, IT principles, problem-solving, documentation
Preferred skills
AI technologies, Nova ecosystem
Responsibilities
Manage ticketing system and ensure SLA compliance, support systems including Okta and Google Workspace, perform system maintenance and updates, handle laptop configuration and shipping, document IT procedures and resolutions, contribute to internal AI Chatbot for IT queries, participate in Cybersecurity committee and compliance audits