Sr. Observability Engineer

Guadalajara, MexicoFull-time2026-10-13 → 2026-11-10

Core

Assist customers in setting up TGCS software and hardware, enable telemetry for logging, monitoring, and tracing, and guide customers with observability dashboards and metrics using the customer's own stack.

Role type

Senior IC observability engineer (L3 support)

Builds

Observability dashboards, metrics, and telemetry configurations for retail commerce platforms

Domain

Retail technology / Cloud-native observability

Required skills

Java, Spring, SpringBoot, microservices, cloud platforms, Docker, CI/CD pipelines, MongoDB, Linux, Windows, root cause analysis, technical documentation, triage

Preferred skills

Leadership, international customer experience, Agile methodologies, retail applications, JavaScript, Vue.js, NodeJS, TypeScript, Selenium/Cucumber, Splunk, Dynatrace, Grafana, Datadog

Technologies

Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD, Splunk, Dynatrace, Grafana, Datadog, JavaScript, Vue.js, NodeJS, TypeScript, Selenium, Cucumber

Responsibilities

Enable telemetry for logging, monitoring, and tracing; guide customers with observability dashboards and metrics; triage and document customer-reported issues; provide root cause analysis; troubleshoot and debug applications; communicate with application architects and end users

Seniority

Senior, hands-on IC

About toshibaglobalcommercesolutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 