Head of Journey Centre of Enablement
Core
Leads the design, governance, and scaling of Momentum's journey-led operating model to align cross-functional teams and deliver measurable business and customer outcomes.
Role type
Senior IC strategy & transformation leader (Head of Journey Centre of Enablement)
Builds
Enterprise journey framework, journey library, and journey-led operating model
Domain
Financial services / Customer experience / Enterprise transformation
Required skills
Enterprise operating model design, Journey management, Cross-functional leadership, Strategic prioritization, Governance frameworks, Customer journey design, Team coaching, Portfolio management, Omni-channel strategy, Stakeholder alignment
Preferred skills
Centre of Excellence leadership, Scaled agile frameworks, CX metrics ownership, Underserved customer segment experience, Organizational capability building
Technologies
SAFe, Enterprise portfolio management tools
Responsibilities
Define and scale the enterprise journey-based operating model; Establish governance forums and decision frameworks; Own and maintain the enterprise journey library; Enable and coach Journey Leaders; Drive omni-channel experience alignment; Facilitate enterprise-wide prioritization and trade-offs
Seniority
Senior, hands-on IC
