VP, Business Operations
Core
Owns workforce management (capacity, retention, utilization, credentialing) for the largest revenue channel, accountable for revenue and gross margin outcomes.
Role type
VP, Business Operations (Workforce Management)
Builds
Scales clinician capacity and session volume while optimizing unit economics and operational systems.
Domain
Digital mental health / Behavioral health / Healthcare operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workforce/capacity planning, complex operational program ownership, strong analytical fluency, business and financial acumen, influencing without authority, self-directed prioritization, systematizing ad-hoc work, hands-on execution, executive communication
Preferred skills
SQL, BI tools (Looker), workflow automation, telehealth/behavioral health experience
Technologies
AI tools, SQL, Looker, Google Apps Script
Responsibilities
Plan clinician capacity and forecast supply/demand gaps; analyze operational and financial data to drive performance improvements; partner with Clinical, Recruiting, Credentialing, and Finance leaders to align on priorities; optimize workflows for access, utilization, and cost efficiency; present program performance and tradeoffs to executives.
Seniority
VP, strategic ownership & cross-functional leadership
