Infusion Care Specialist (LVN)
Core
Dedicated clinical and operational partner facilitating benefit navigation, treatment coordination, and member education for patients receiving infusion therapies.
Role type
Infusion Care Specialist (Licensed Practical/Vocational Nurse)
Builds
Timely access to medically necessary infusion services across oncology, immunology, gastroenterology, neurology, and rheumatology.
Domain
Healthcare / Specialty Infusion Care
Deliverable
client delivery
Required skills
Infusion therapy coordination, benefit navigation, prior authorization processing, care coordination, medical terminology, case management, documentation compliance, electronic medical records proficiency
Preferred skills
Oncology or specialty pharmacy experience, bilingual English/Spanish, utilization management experience
Technologies
Microsoft Office Suite, electronic medical records, care management systems, CRM platforms
Responsibilities
Manage active caseload of members receiving infusion therapies; Conduct intake assessments to identify member needs and treatment barriers; Educate members on infusion benefits, authorization requirements, and treatment scheduling; Coordinate communication among members, providers, infusion centers, and payers; Support benefit verification and prior authorization processes; Identify and resolve barriers to treatment including access, transportation, and financial concerns; Complete accurate and compliant documentation of member interactions; Monitor infusion-related cases to support timely progression through treatment milestones.
Seniority
Mid-level, hands-on IC