Collections Analyst (Analista de Cobrança) - Sao Paulo / SP (Hybrid)
Core
Automate collections operations and manage external vendors to increase efficiency and control in financial recovery processes.
Role type
Senior Collections Analyst (Process Automation & Vendor Management)
Builds
Automated collection workflows, vendor SLA monitoring systems, and negotiation tools for debt recovery.
Domain
Fintech / B2B Payments / Credit Recovery
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Process automation (n8n), Collections operations, Vendor management, Data analysis, Contract negotiation, Financial flows (CCB/CNAB)
Preferred skills
SQL, Business Intelligence tools (Metabase), Fintech experience
Technologies
n8n, WhatsApp, Email, CRM, AI agents, CCB, CNAB
Responsibilities
Contact delinquent customers via WhatsApp and email; Identify and implement automation opportunities for collections operations; Act as main point of contact for strategic collections vendors; Lead contract negotiations to reduce costs and improve performance; Monitor vendor SLAs and deliverable quality; Report progress and results to leadership and partner teams.
Seniority
Mid-Senior, hands-on IC