Escalations Engineer - Pipelines
Core
Own L3 escalations end-to-end for the Pipelines team, diagnosing root causes in a Ruby on Rails monolith and shipping fixes to eliminate recurring customer issues.
Role type
Senior Escalations Engineer (Pipelines)
Builds
Production fixes for the Buildkite CI/CD platform
Domain
Developer tools / CI/CD / SaaS
Deliverable
production ML models | product features
Required skills
Ruby on Rails, PostgreSQL, GraphQL, React, Datadog, Amazon ECS, RDS Performance Insights, Terraform, Redis, Kafka, incident response, pattern recognition, observability, code debugging, performance optimization
Preferred skills
Customer-facing technical communication, architectural discussion, onboarding/migration experience
Technologies
Ruby on Rails, PostgreSQL, GraphQL, React, Datadog, Amazon ECS, RDS Performance Insights, Terraform, Redis, Kafka
Responsibilities
Own L3 escalations from symptom to shipped fix, resolve issues in Ruby on Rails monolith and PostgreSQL, spot recurring patterns and ship systemic fixes, partner with Support/TAMs on diagnostics, lead incident response investigations, improve customer onboarding/migration experience, contribute to platform reliability architecture
Seniority
Senior, hands-on IC
