Sr. DevOps Support Engineer
Core
Support Buildkite's enterprise customers by independently troubleshooting and resolving complex CI/CD, software, and infrastructure problems while designing scalable tools and processes.
Role type
Senior DevOps Support Engineer
Builds
Scalable support tools, processes, and open source utilities for enterprise engineering teams
Domain
DevOps, CI/CD, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Bash scripting, Ruby on Rails, Golang, Linux, AWS, GCP, Azure, Terraform, Kubernetes, CI/CD tools, complex technical troubleshooting, open source contributions
Preferred skills
Customer-centric mindset, proactive problem solving, autonomous work, technical communication, mentoring
Technologies
Bash, Ruby on Rails, Golang, Linux, AWS, GCP, Azure, Terraform, Kubernetes
Responsibilities
Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers; Lead customer-facing retrospectives and planning sessions; Identify opportunities to prevent future support issues and drive proactive solutions; Contribute to and maintain open source tools; Publish documentation updates; Act as a voice for customers to shape internal improvements; Own and improve support workflows; Share learnings to strengthen alignment with Product and Engineering
Seniority
Senior, hands-on IC