Manager, Technical Support Engineering
Core
Manage and coach a Product Support team to resolve complex technical security issues, support customer engagements, and facilitate smooth transitions during organizational changes.
Role type
Manager, Product Support (Technical)
Builds
Customer support operations and incident response capabilities
Domain
Cybersecurity / Cloud Security (SASE)
Deliverable
client delivery
Required skills
Team management, technical leadership, incident response, stakeholder collaboration, strategic planning, problem-solving
Preferred skills
Vendor certifications (CISSP, CCIE, CCNP, JNCIE, MCSE)
Technologies
Security Proxies, NGFW, SSL/IPSec VPNs, Firewalls
Responsibilities
Establish operational goals and delegate assignments, coach and motivate the support team, provide technical leadership during major incidents, resolve difficult technical issues, collaborate with Sales and Engineering teams
Seniority
Manager, hands-on leadership