Customer Engagement Advocate
Core
A Customer Engagement Advocate provides white-glove, concierge-style support to members navigating the surgical process, educating them on benefits and coordinating care.
Role type
Customer Engagement Advocate (Patient Advocate / Care Coordinator)
Builds
Member care journeys and surgical navigation support
Domain
Healthcare / Specialty Care
Deliverable
client delivery
Required skills
Customer service, sales enablement, provider coordination, critical thinking, problem-solving, organization
Preferred skills
Bilingual (Spanish & English), Bachelor's in healthcare administration/social services/public health
Technologies
None stated
Responsibilities
Provide phone-based support to members, Educate members on the surgical process and program benefits, Assist with provider selection and coordinate with physician offices, Answer questions with clarity and compassion, Proactively engage new members and maintain relationships with existing ones, Help members navigate the complexities of surgery
Seniority
Entry-level to Mid-level (1–3 years experience)
