Network Operations Center Specialist - Memphis
Core
24/7 monitoring and incident response specialist ensuring campus network and infrastructure health through communication, verification, and escalation.
Role type
Senior IC Network Operations Center (NOC) Specialist
Builds
Campus-wide network, compute, and facility reliability
Domain
High-performance computing and AI/ML infrastructure operations
Deliverable
production ML models | infrastructure
Required skills
incident triage and escalation, stakeholder communication, shift handoff management, incident timeline maintenance, corrective project tracking, runbook maintenance, pattern recognition across multi-domain signals
Preferred skills
experience in high-performance computing or AI/ML infrastructure, familiarity with Linear for project tracking, participation in game days and tabletop exercises
Technologies
Linear, incident management tools, monitoring dashboards
Responsibilities
Monitor cluster health, node availability, network status, and facility trends; classify and log incidents within SLA; operate escalation matrices to page SREs and domain owners; run incident bridges and maintain real-time timelines; produce first-pass incident framing and hand off to SRE; write major-incident reports and track corrective projects to closure; maintain NOC runbooks and escalation matrices.
Seniority
Mid-level to Senior, hands-on IC
