Implementation Consultant
Core
Lead customers through the successful deployment and adoption of Upshop's unified SaaS platform for food retail operations.
Role type
Senior IC Implementation Consultant (SaaS/Retail)
Builds
Upshop SaaS platform for grocery, convenience, and food retailers
Domain
Food retail operations and SaaS implementation
Required skills
consultative customer engagement, solution configuration, data onboarding, system integration, change management, project delivery, stakeholder management, technical problem-solving
Preferred skills
grocery/food retail operations experience, SaaS implementation experience, REST API and middleware knowledge, Microsoft Azure familiarity, SQL/data analysis skills
Technologies
Upshop platform, REST APIs, JSON, CSV, XML, Microsoft Azure (SQL, Cosmos DB, Blob Storage, Entra ID), SQL, Zendesk, Jira, Confluence, Wrike, Salesforce
Responsibilities
Conduct discovery sessions to understand customer processes and objectives; configure Upshop applications per customer requirements; manage data onboarding, validation, and integration with ERP/POS systems; facilitate workshops, training, and testing; support change management and user adoption; document requirements and implementation decisions; troubleshoot configuration and integration issues; mentor team members and contribute to implementation playbooks.
Seniority
Mid-Senior, hands-on IC with client-facing delivery
