Systems Analyst
Core
Operations Analyst supporting the operability of a data services hub system, performing monitoring, incident triage, and root cause analysis for government and healthcare clients.
Role type
Senior IC Systems/Operations Analyst
Builds
Data services hub system reliability and incident response
Domain
Government & Healthcare IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Java, System Engineering Concepts, Root Cause Analysis, Incident Triage, Change Control, Production Monitoring, Security Compliance
Preferred skills
Splunk, New Relic, Healthcare domain knowledge
Technologies
New Relic, Splunk, Java
Responsibilities
Monitor system live in production and pre-production environments, Perform change request and remedy ticket analysis, Escalate issues and risks, Identify root cause of production issues, Produce bi-hourly and daily reports, Collaborate with operations teams to resolve incidents
Seniority
Senior, hands-on IC