Designated Support Engineer III
Core
Second-line technical support engineer resolving complex security and network issues for enterprise customers.
Role type
Senior IC support engineer (network security)
Builds
Customer trust and system stability for Zscaler's Zero Trust Exchange platform
Domain
Cybersecurity, Network Security, Cloud Security
Deliverable
client delivery
Required skills
Advanced network troubleshooting, Firewall configuration, VPN tunnel management (GRE, IPSec), Protocol analysis (Wireshark, Fiddler, MTR), Enterprise authentication (SAML, Kerberos), DNS administration, IPv4/IPv6 routing
Preferred skills
Cloud environments (AWS, Azure), Forward Proxy, Multi-OS support (Linux, Windows, macOS)
Technologies
Wireshark, Fiddler, MTR, Zscaler Zero Trust Exchange, SAML, Kerberos, GRE, IPSec
Responsibilities
Debug complex security/network problems via phone/email, Interface with Engineering to reproduce and verify customer issues, Document incident resolutions in the technical support database, Provide input on product and code changes based on customer use-cases
Seniority
Senior, hands-on IC