Spanish Bilingual Customer Care Agent
Core
Support pet parents throughout their insurance journey by handling high-volume phone and email inquiries regarding coverage, policies, claims, and account changes.
Role type
Bilingual customer care agent (insurance)
Builds
Customer support interactions for pet insurance products
Domain
Insurance / Pet care
Deliverable
client delivery
Required skills
English and Spanish fluency, high-volume phone support, email response, policy procedures, account management, claim inquiries, multitasking, software navigation
Responsibilities
Handle 70–90 customer phone calls per day, respond to customer emails, support customers with policy procedures and coverage questions, help pet parents understand insurance options, collaborate with internal teams, manage emotionally challenging situations, navigate multiple software applications
