Incentive Connect Support Associate
Core
Administer program operations, process claims, and coordinate workflows for energy and carbon savings programs serving utility and government customers.
Role type
Operations support associate (program administration)
Builds
Program deliverables, client invoices, performance reports, and operational workflows
Domain
Energy efficiency / Carbon reduction / Utility programs
Deliverable
Dashboards & analysis
Required skills
Claim intake and eligibility verification, Application queue management, Record maintenance in CRM/databases, Stakeholder communication, SOP adherence, Data compilation and validation, Issue resolution, Process improvement suggestions
Preferred skills
Microsoft Excel (VLOOKUP, pivot tables), Consumer protection program knowledge, Reporting tool familiarity
Responsibilities
Execute program workflows including claim intake and eligibility verification, Manage application queues and shared inboxes, Review and process applications per SOPs, Maintain accurate records in program systems, Support outreach and event preparation, Compile and validate data for reporting and invoicing, Respond to participant and vendor inquiries, Track operational discrepancies and trends
Seniority
Junior, individual contributor