Senior Forward Deployed Engineer (AI Agent)
Core
Build, deploy, and optimize AI agents using Cresta's platform to solve real-world customer experience challenges and integrate them with external enterprise systems.
Role type
Senior Forward Deployed Engineer (AI Agent)
Builds
Production AI agents and integrations for enterprise customers
Domain
Customer Experience (CX) / Conversational AI / Large Language Models (LLMs)
Deliverable
production ML models | product features
Required skills
Python, Golang, LLMs, prompt engineering, AI agent frameworks, function calling, RAG, cloud platforms (AWS/GCP/Azure), CI/CD, containerization, API integration
Preferred skills
Hands-on experience building AI agent systems, fine-tuning prompts, A/B testing, data-driven decision making
Technologies
Python, Golang, AWS, GCP, Azure, LLMs, RAG
Responsibilities
Develop, configure, deploy, and optimize AI agents; Build integrations with external systems (APIs, databases, CRMs); Optimize agent performance and troubleshoot in complex environments; Gather technical requirements from customers; Conduct demos and iterate solutions based on feedback; Coordinate project milestones and execution; Provide technical guidance on architecture, security, and scalability
Seniority
Senior, hands-on IC