Senior Forward Deployed Engineer (AI Agent) - UK
Core
Develop, deploy, and optimize AI agents using Cresta's platform to solve real-world customer experience challenges for enterprise clients.
Role type
Senior Forward Deployed Engineer (AI Agent)
Builds
Intelligent AI agents integrated with external systems (APIs, CRMs, databases) for customer service workflows.
Domain
Customer Experience (CX) + Generative AI / LLMs
Deliverable
production ML models
Required skills
Python, Golang, LLMs, prompt engineering, RAG, function calling, API integration, cloud platforms (AWS/GCP/Azure), CI/CD, containerization
Preferred skills
AI/ML engineering experience, building AI agent frameworks, fine-tuning prompts, A/B testing
Technologies
Python, Golang, LLMs, RAG, AWS, GCP, Azure, Docker, Kubernetes
Responsibilities
Develop and configure AI agents; integrate agents with external systems; optimize agent performance; gather technical requirements from customers; conduct demos and iterate on solutions; coordinate project milestones; provide technical guidance on architecture and security.
Seniority
Senior, hands-on IC
