Technical Support Engineer (GPU Clusters) - US Weekends
Core
First-line technical support for customers building AI training, fine-tuning, and inference solutions on Kubernetes GPU clusters.
Role type
Senior IC Technical Support Engineer (GPU Clusters)
Builds
Production Kubernetes GPU clusters for AI workloads
Domain
AI Infrastructure / High-Performance Computing (HPC)
Deliverable
Production ML models infrastructure
Required skills
Kubernetes, SRE, GPU technologies, HPC environments, Slurm, InfiniBand, RDMA, distributed storage (Weka, NFS), infrastructure as code (Ansible), scripting
Preferred skills
AI/ML integration, complex technical problem solving, cross-functional collaboration
Technologies
Kubernetes, Slurm, Ansible, InfiniBand, Weka, NFS
Responsibilities
Resolve complex technical challenges involving Kubernetes GPU clusters; monitor cluster health and proactively communicate hardware issues; operate and maintain production infrastructure including fleet rebalancing and node repair; investigate and resolve storage and networking issues; transform customer insights into product roadmap actions; maintain detailed documentation of system configurations and troubleshooting guides.
Seniority
Senior, hands-on IC
