Resolution Adviser
Core
Assess and manage complaints about lawyers' service and conduct, working with internal teams, consumers, lawyers, law firms and professional associations to support appropriate resolution or referral.
Role type
Resolution Adviser (Regulatory Compliance)
Builds
Complaint resolution outcomes and regulatory oversight for the Victorian legal profession
Domain
Legal regulation and professional conduct in Victoria, Australia
Deliverable
client delivery
Required skills
Legal practice knowledge, complaint handling, negotiation, stakeholder engagement, digital literacy, confidentiality and privacy compliance
Preferred skills
Tertiary qualification in law
Responsibilities
Assess complaints regarding lawyer conduct, manage resolution processes, liaise with lawyers and law firms, oversee trust account management standards
Seniority
Individual Contributor