Safety Trainer, X Money
Core
Design and facilitate high-impact learning experiences for fintech products, payment systems, and financial software, including translating regulations into training modules and leading onboarding.
Role type
Senior Instructional Designer / Safety Trainer (Fintech)
Builds
Training modules, onboarding programs, instructional materials, and scenario-based training for customer support and risk operations teams.
Domain
Fintech, Financial Services, Regulatory Compliance
Required skills
Instructional design (ADDIE), LMS management, content authoring (Articulate 360, Adobe Captivate), data analytics, project management, cross-functional collaboration, AI tool integration, knowledge base maintenance
Preferred skills
Fintech domain knowledge (digital payments, blockchain, credit analysis), BI/dashboard tools (SQL, Looker, Tableau), AI-powered analytics platforms, certification in Talent Development (CPTD/CPTM)
Technologies
LMS, CRM, Articulate 360, Adobe Captivate, SQL, Looker, Data Studio, Tableau, AI analytics platforms
Responsibilities
Create and facilitate live virtual, in-person, and asynchronous e-learning sessions; Translate financial regulations (AML/KYC) into training modules; Lead end-to-end onboarding for new hires; Design and maintain instructional materials; Assess training effectiveness using data-driven metrics; Design scenario-based training for empathetic customer interactions and complex troubleshooting.
Seniority
Senior, hands-on IC
