Technical Support Advisor
Core
Proactively localize, diagnose, and problem-solve complex technical issues for enterprise clients using an AI customer service platform.
Role type
Technical Support Advisor
Builds
Client support resolution and internal platform enablement for enterprise brands
Domain
AI customer service / SaaS
Deliverable
client delivery
Required skills
API knowledge, web application support, backlog management, analytical troubleshooting, complex concept explanation
Preferred skills
Postman or CURL experience, Jira/Zendesk/Salesforce support
Technologies
Postman, CURL, Jira, Zendesk, Salesforce
Responsibilities
Triage, troubleshoot, localize, and escalate complex client support issues; deliver exceptional customer service; support non-engineering teams in debugging the platform; maintain internal product documentation; derive structured feature requirements and bug reports from stakeholder input