Patient Experience Ambassador
Core
Proactively check in on inpatients and visitors to anticipate needs, de-escalate issues, and serve as a liaison between patients, families, and hospital staff to enhance the overall patient experience.
Role type
Patient Experience Ambassador (Hospital)
Builds
A culture of hospitality and improved patient satisfaction scores within a hospital setting.
Domain
Healthcare / Patient Services
Deliverable
dashboards & analysis
Required skills
Patient advocacy, conflict de-escalation, cross-functional coordination, data collection, service recovery, cultural mentorship, bilingual communication, computer operations (EPIC, CBORD, MS Office)
Preferred skills
Bachelor's degree, 2+ years healthcare experience, leadership experience
Technologies
EPIC, CBORD, Microsoft Suite (Word, Excel, PowerPoint)
Responsibilities
Systematically round on inpatients to identify and address needs; Act as a liaison coordinating with physicians, social work, and housekeeping; Manage patient feedback and complaints to resolution; Collect and document point-of-care feedback; Present experience trends and scores to leadership; Mentor staff on experience elevation best practices.
Seniority
Mid-level, hands-on IC