Support Engineer
Core
Support Engineer for Technical Account Management team ensuring top-notch API + Technical Support for enterprise clients and third-party partners.
Role type
mid-level IC support engineer (APIs & databases)
Builds
API reliability, internal troubleshooting processes, and knowledge base for enterprise partners
Domain
advertising technology / digital advertising platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
API troubleshooting (REST, JSON, GraphQL), SQL query writing, incident management, root cause analysis, cross-functional collaboration, technical documentation
Preferred skills
Programming (Python, Java, JavaScript, HTML), advertising technology industry knowledge, multi-lingual capabilities
Technologies
REST, JSON, GraphQL (GQL), SQL, HTML, Python, Java, JavaScript
Responsibilities
Proactive API QA testing and validation to prevent issues; Monitor ticketing system and resolve escalated technical issues; Own incidents and collaborate with Engineering/Product teams; Enhance alerting and issue visibility for API users; Contribute to and update the company knowledge base; Coordinate training on support tools and processes; Identify business improvement opportunities and lead solution projects; Provide light on-call/after-hours support
Seniority
Mid-level, hands-on IC
