Technical Support Analyst
Core
Escalate and resolve complex software, accounting, payment processing, and database issues for internal teams and K-12 school district customers.
Role type
Senior Technical Support Analyst (Escalation & Data)
Builds
Trusted client relationships and operational stability for school finance platforms
Domain
EdTech / School Finance / Payments
Deliverable
client delivery
Required skills
SQL query writing and validation, database investigation, financial data handling, payment processing troubleshooting, technical documentation, vendor coordination, script execution
Preferred skills
EdTech experience, Point of Sale (POS) device familiarity, K-12 district finance knowledge, external vendor coordination
Technologies
SQL, databases, payment processing systems, POS devices
Responsibilities
Investigate and resolve complex software, accounting, and payment data issues; Execute SQL queries and approved scripts for data validation and troubleshooting; Act as escalation point for frontline support teams; Document resolutions in Knowledge Base and process documents; Coordinate with vendors and partners to drive issue resolution; Provide technical guidance to frontline support staff
Seniority
Mid-Senior, hands-on IC