Associate Manager | IT Asset Management Service Coordinator
Core
Operational coordination of IT Asset Management (ITAM) and Hardware Asset Management (HAM) services, ensuring inventory quality, SLA compliance, and lifecycle process execution.
Role type
Senior IT Asset Management Service Coordinator / Team Lead
Builds
ITAM/HAM service delivery, inventory data integrity, and operational reporting for global enterprise clients.
Domain
IT Operations / IT Asset Management / Service Management
Required skills
ITAM/HAM lifecycle management, CMDB data integrity, SLA/KPI monitoring, incident escalation, audit coordination, financial reconciliation, stakeholder management, process improvement, resource planning, executive reporting
Preferred skills
ITIL 4 Foundation, ServiceNow (ITSM/ITAM/HAM/CMDB), SCCM/MECM, Intune, Lansweeper, Power BI, Software Asset Management (SAM), third-party service management
Technologies
ServiceNow, SCCM/MECM, Intune, Lansweeper, Power BI, Excel
Responsibilities
Coordinate daily work of ITAM analysts and related teams; Monitor SLA and KPI compliance and drive corrective actions; Act as operational client contact for meetings and risk communication; Ensure execution of asset lifecycle processes (creation, assignment, movement, recovery, renewal, retirement); Supervise inventory and CMDB data quality and reconciliation; Manage escalations and incidents with support/logistics/purchasing teams; Prepare executive reports, dashboards, and action plans; Coordinate asset audits and compliance activities; Propose process improvements and automation; Supervise operational capacity and resource needs.
Seniority
Senior, hands-on IC with team leadership
