Ingeniero de Soporte Técnico de campo (Presencial en Santa Fe, CDMX)
Core
Field support engineer providing onsite hardware installation, maintenance, repair, and troubleshooting for end-users to ensure operational continuity.
Role type
Field Support Engineer (Hardware & Desktop)
Builds
Hardware repairs, desktop/laptop/peripheral setups, and cloud-connected work environments
Domain
IT Infrastructure / Hardware Support
Deliverable
physical/clinical work
Required skills
Hardware Break & Fix, IMACD services, Desktop/Laptop/Peripheral support, Cloud environment support (Azure/AWS/GCP), ITSM/Ticketing tools, Network troubleshooting basics, ITIL/Incident Management
Preferred skills
None stated
Technologies
Azure, AWS, GCP, ITSM tools
Responsibilities
Respond to user incidents within SLA, perform hardware installations and repairs, update asset records, verify device functionality, support cloud-connected environments, ensure security compliance, document operational procedures
Seniority
Mid-level, hands-on IC
