Ingeniero de Soporte Técnico de campo (Presencial en Santa Fe, CDMX)
Core
Field support engineer providing onsite hardware troubleshooting, installation, maintenance, and repair to end-users within contractual SLAs.
Role type
Field support engineer (hardware & cloud)
Builds
Hardware devices, peripherals, and cloud-connected work environments
Domain
IT Infrastructure / Hardware Support
Deliverable
physical/clinical work
Required skills
Hardware Break & Fix, IMACD services, Desktop/Laptop/Printer support, Cloud environments (Azure/AWS/GCP), ITSM/ticketing tools, Network troubleshooting basics, ITIL/Incident Management
Preferred skills
None stated
Technologies
Azure, AWS, GCP
Responsibilities
Respond to end-user incidents within SLA, Install/move/add/change/dispose hardware, Perform maintenance and repairs, Verify device functionality, Update asset records, Support cloud-connected environments, Ensure security compliance, Document operational procedures
Seniority
Mid-level, hands-on IC