Ingeniero de Campo en Sitio
Core
On-site field engineer providing technical support for end-users, handling hardware incidents, installations, and maintenance within contractual SLAs.
Role type
Senior IC field support engineer (hardware & cloud)
Builds
Hardware devices, peripherals, and cloud-connected work environments for enterprise clients
Domain
IT Infrastructure / Hardware Support / Cloud Services
Required skills
Hardware break & fix, IMACD services, desktop/laptop/peripheral support, basic network troubleshooting, ITSM/ticketing tools, ITIL/Incident Management, cloud environment knowledge (Azure/AWS/GCP)
Preferred skills
Strong customer service orientation, ability to work under pressure, excellent communication skills
Technologies
Azure, AWS, GCP, ITSM tools
Responsibilities
Respond to end-user incidents within SLA, perform installations/maintenance/repairs on client equipment, verify device functionality, update asset records, support cloud-connected environments, ensure security compliance, document operational procedures
Seniority
Mid-level, hands-on IC
