Onsite Field Services Technician, Voisey’s Bay, NL
Core
Onsite IT technician providing hardware/software troubleshooting, system maintenance, and user support for complex technology estates in an industrial/underground environment.
Role type
Senior IC IT Field Services Technician
Builds
Maintains and supports enterprise IT infrastructure and end-user systems
Domain
Industrial mining operations / Enterprise IT Support
Required skills
Windows 10/11 troubleshooting, Office 365 administration, Microsoft Intune, Multifactor Authentication, hardware/software diagnostics, network troubleshooting, mobile device management, ServiceNow ticketing
Preferred skills
CompTIA A+/Network+/CCNA, Cisco Call Manager, Lenovo/Dell hardware, Samsung Knox, radio systems, industrial/underground environment experience
Technologies
Windows 10, Windows 11, Office 365, Microsoft Intune, ServiceNow, Cisco Call Manager, Samsung Knox, Android, iOS
Responsibilities
Resolve escalated complex technology problems, coordinate IMAC activities, provide technical services for project work, guide and train client population on systems, maintain systems documentation
Seniority
Mid-level, hands-on IC
