SAP HCM Service Manager
Core
Managing an SAP HCM maintenance service (AMS) for a public sector client, coordinating a team of consultants, and ensuring SLA compliance for critical HR processes.
Role type
Senior SAP HCM Service Manager
Builds
SAP HCM maintenance services and incident resolution for public sector clients
Domain
Public sector / Human Resources / SAP
Required skills
SAP HCM functional expertise, team leadership, AMS/SLA management, Jira, Agile planning, payroll processing oversight
Preferred skills
Public sector experience, ITIL certification, outsourcing contract management
Technologies
SAP HCM, Jira
Responsibilities
Coordinate and organize an internal team of 10–15 SAP HCM consultants; Act as primary contact for client technical and service leads; Control SLAs and monitor incident lifecycle in Jira; Plan Agile sprints and distribute tasks; Supervise critical periodic processes like payroll closes and training campaigns; Identify service improvements and propose corrective actions.
Seniority
Senior, hands-on IC with management responsibilities