Onsite Field Services Technician, Sudbury - Polycom
Core
Onsite maintenance, installation, and troubleshooting of Polycom conference room systems, Android TV boxes, and enterprise IT hardware/software.
Role type
Field Services Technician
Builds
Maintains and deploys video conferencing and mobile device infrastructure for enterprise clients
Domain
Enterprise IT / Video Conferencing / Mobile Device Management
Required skills
Windows 10/11 support, Office 365 administration, hardware troubleshooting, network troubleshooting, Android device management, ServiceNow ticketing, ICMS coordination
Preferred skills
Polycom solutions support, Cisco Call Manager, Microsoft Intune, MDM/Samsung Knox, CompTIA A+/Network+ or CCNA
Technologies
Polycom, Windows 10/11, Office 365, Android, ServiceNow, Cisco Call Manager, Microsoft Intune, Samsung Knox, Lenovo, Dell
Responsibilities
Install and refresh Polycom units and Android TV boxes; troubleshoot escalated system issues; coordinate ICMS activities; provide user training and guidance; maintain hardware/software documentation
Seniority
Mid-level, hands-on IC
