Analista de Suporte Técnico (Ponta Grossa/PR)
Core
Provide on-site technical support to users and client environments, resolving incidents and managing IT infrastructure.
Role type
Senior IC technical support specialist (field/on-site)
Builds
Stable, secure, and efficient client IT environments
Domain
IT Operations / Modern Workplace
Required skills
Windows administration, Active Directory, Microsoft 365, network hardware configuration, ITSM tools, hardware inventory management, structured troubleshooting
Preferred skills
ServiceNow, field support operations, IT asset management, basic network infrastructure configuration
Technologies
Windows, Active Directory, Microsoft 365, ServiceNow, switches, routers, structured cabling
Responsibilities
Install, configure, and update Windows equipment and tools; perform preventive and corrective maintenance; monitor system performance; manage client IT infrastructure within scope; handle ITSM ticketing; control stock of IT equipment and peripherals; provide basic network component support.
Seniority
Mid-level, hands-on IC