SAP Service Manager
Core
Leading SAP Application Management Services (AMS) for a public infrastructure entity, focusing on service governance, team leadership, and financial management.
Role type
Senior SAP Service Manager (Service Delivery & Governance)
Builds
SAP AMS services for public sector infrastructure
Domain
Public Sector / SAP / Service Management
Required skills
SAP AMS, ITIL, Service Governance, Team Leadership, Budget Management, Public Sector Experience
Preferred skills
PMP, PRINCE2, SCRUM, Catalan, English
Technologies
SAP, ITIL
Responsibilities
Global service direction (planning, budget, financial management, SLA/ANS compliance), SAP team management (sizing, resource allocation, talent development), Client liaison in governance committees, Governance office duties (methodology, quality procedures, reporting, KPIs), Committee preparation, risk management, and continuous improvement planning.
