Field Services Technician - Onsite Jeffersonville, KY & Clay City, KY
Core
Provide dedicated onsite IT support for end-users across two customer locations in Kentucky, handling hardware troubleshooting, device deployments, and incident resolution.
Role type
Field Services Technician (Onsite)
Builds
IT support services for enterprise users
Domain
IT Infrastructure / Enterprise Support
Deliverable
physical/clinical work
Required skills
Hardware break/fix, Desktop and laptop support, Microsoft 365, Microsoft Teams, Active Directory, Basic network troubleshooting, Asset inventory management
Preferred skills
Azure, AWS, or GCP knowledge, ITIL Foundation concepts
Responsibilities
Respond to incidents within SLA targets, Install and configure workplace-connected devices, Coordinate with remote support teams and vendors, Escalate issues appropriately, Maintain accurate documentation in ticketing systems
Seniority
Mid-level, hands-on IC