IT Production Support Analyst
Core
Resolve functional and technical issues in production environments through system configuration, incident management, and coordination with IT and vendors.
Role type
Mid-to-senior level IT Production Support Analyst
Builds
Production stability and operational continuity for business applications
Domain
IT Service Management / Finance, Banking, or Insurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident and problem management, SQL (Oracle), IT ticketing systems (Remedy, ServiceNow, JIRA), data feeding tools (MQ, FTPs), change management, root cause analysis
Preferred skills
Finance/banking/insurance industry experience, ITIL certification, application development or infrastructure background
Technologies
MQ, FTPs, Oracle, Remedy, ServiceNow, JIRA
Responsibilities
Manage and resolve technical incidents in accordance with SLAs, monitor and analyze root causes of production disruptions, perform daily operational checks and functional testing, coordinate testing and sanity checks during change windows, update documentation and knowledge bases for production incidents
Seniority
Mid-level (2-6 years) to Senior (6+ years)
