Life Insurance BPS Operations Supervisor
Core
Overseeing day-to-day business process operations for life insurance administration and servicing, ensuring work is completed accurately and efficiently within SLAs.
Role type
Senior IC operations supervisor (life insurance BPS)
Builds
Life insurance policy administration, new business, underwriting support, policy servicing, and claims support workflows
Domain
Insurance / Business Process Services
Required skills
Life insurance operations expertise, team leadership, SLA/KPI management, process improvement, operational controls, analytical skills, problem-solving
Preferred skills
Lean or Six Sigma, policy administration systems, client-facing operational relationships, insurance certifications
Technologies
Microsoft Office (Excel, PowerPoint), policy administration systems, insurance workflow platforms
Responsibilities
Supervise daily operations and monitor workloads/staffing/productivity; Lead, coach, and develop a team of associates; Provide subject-matter guidance on life insurance policy administration and servicing; Monitor quality performance and ensure adherence to compliance and internal controls; Prepare operational reports and track KPIs; Identify opportunities to improve efficiency and cost effectiveness
Seniority
Senior, hands-on IC with people management