Life & Annuity Claims Business Operations Manager
Core
Oversee the entire life insurance claims lifecycle, including approvals, accuracy, and ownership of assigned accounts for multiple BPS clients.
Role type
Senior Life & Annuity Claims Business Operations Manager
Builds
Optimized claims processing workflows and operational strategies for insurance clients
Domain
Insurance (Life & Annuity) + Business Process Outsourcing
Required skills
Life insurance or annuity leadership, claims lifecycle management, business process optimization, team leadership, regulatory compliance, analytical skills, budgeting, performance reporting
Preferred skills
Six Sigma, PMP, advanced degree
Technologies
Business process management tools
Responsibilities
Manage day-to-day business process transactions and teams; Review, approve, and provide direction on claims; Implement process improvements to drive productivity and quality; Provide guidance to senior analysts and analysts; Collaborate with senior management on process strategies; Monitor performance metrics and key indicators; Contribute to budget and resource allocation; Ensure team meets quality and compliance standards
Seniority
Senior, hands-on IC with leadership responsibilities