Staff Customer Engineer
Core
Staff Software Engineer acting as a primary technical advisor for enterprise customers, troubleshooting complex cloud/container issues, and building internal AI-powered diagnostic tools.
Role type
Staff Customer Engineer (SRE/Platform focus)
Builds
Internal diagnostic utilities, automation scripts, and AI tools powered by LLMs for incident resolution
Domain
Cloud Infrastructure, DevOps, SRE, AI/ML
Deliverable
production ML models | product features
Required skills
Kubernetes (k8s), ECS, Docker, Cloud platforms (AWS/GCP/Azure), CI/CD, Linux systems, Networking, Python/Node.js/Bash scripting, Root-cause analysis, Incident triage
Preferred skills
LLM training, MCP servers, Model Context Protocol
Responsibilities
Troubleshoot complex customer issues across cloud/container environments, Perform root-cause analysis on pipeline failures and deployment issues, Build internal tools and automation scripts to address recurring customer patterns, Develop and train internal AI tools on proprietary data, Lead incident triage and coordinate cross-functionally, Create runbooks and troubleshooting guides
Seniority
Staff, hands-on IC with customer-facing focus