Support Partner Melbourne
Core
Case manager supporting self-managed aged care customers to achieve independent living goals through personalized support plans and resource coordination.
Role type
Senior IC case manager (aged care)
Builds
Individualized support plans and customer self-management journeys
Domain
Aged care / Home care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
case management, aged care knowledge, budget management, risk assessment, customer education, platform utilization, multi-system navigation
Preferred skills
NDIS experience, Workers Compensation experience, Insurance experience, self-management expertise
Responsibilities
Manage caseload of support@home customers, develop and monitor support plans, coordinate support providers and funding, respond to changes in customer circumstances, handle inbound customer calls, ensure compliance with Aged Care Act and Quality Standards
Seniority
Mid-level, hands-on IC
