Senior Manager, Client Experience & Risk Optimization (CERO)
Core
Lead risk-based operational initiatives from intake through execution, ensuring client-impacting issues, audits, and performance guarantee commitments are captured, assigned, and tracked to resolution.
Role type
Senior Manager, Operations & Risk
Builds
Operating model integrating risk management, project execution, analytics, and process improvement across Audit, PG, and CERO functions
Domain
Health technology / Benefit administration
Deliverable
dashboards & analysis
Required skills
Team leadership, operational governance, project management, cross-functional coordination, process improvement, risk management, performance tracking, resource allocation
Responsibilities
Directly manage, coach, and develop Analysts; Lead intake, triage, prioritization, tracking, and resolution processes; Structure risk-based initiatives into project plans; Coordinate cross-functional activities and manage escalations; Maintain SOPs and operational controls; Oversee workload management and resource allocation.
