SVP, Client Ops
Core
Lead operational systems for key accounts to ensure delivery integrity, budget stewardship, and scalable client experiences across media campaigns.
Role type
Senior IC client operations leader (media/marketing services)
Builds
Operational workflows, financial tracking systems, and media delivery models for key clients
Domain
Media and marketing services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Client operations leadership, budget governance, financial tracking modernization, media workflow optimization, change management, SLA management, process redesign, stakeholder decision-making
Preferred skills
Experience with Omnicom standards, automation assessments, tool adoption strategies
Technologies
OMC capabilities, workflow management tools, financial reporting systems
Responsibilities
Own operational integrity for key clients; lead scoping and QBR processes; modernize financial tracking and workflow tools; redesign media operations models; optimize SLA performance; steward best practice assets
Seniority
Senior, hands-on IC
