Professional Services Delivery Manager - SaaS
Core
Lead and mature a team of ~15 consultants in a customer-facing software implementation and professional services function, focusing on operational performance, governance, and commercial delivery.
Role type
Senior IC Professional Services Delivery Manager
Builds
Customer-facing software implementations and professional services delivery
Domain
Software vendor / Professional Services / SaaS
Required skills
Team leadership (10-20 people), Delivery maturity improvement, Governance & reporting, Commercial delivery awareness (utilization, forecasting), Coaching & performance management, Stakeholder influence (Product, Engineering, Sales), Software implementation domain knowledge
Preferred skills
Experience in Big 4 or systems integrator consulting, Building playbooks and onboarding standards, Managing experienced specialists
Technologies
None explicitly listed
Responsibilities
Lead and coach a team of implementation specialists, Improve delivery governance and operating rhythms, Manage commercial performance and resource planning, Act as senior escalation point for complex issues, Build delivery standards and knowledge-sharing practices, Collaborate with Product and Engineering to remove blockers
Seniority
Senior, hands-on IC
