Klantenservice medewerker / Customer Care Professional ( Future Needs)
Core
Providing customer service to cardholders via phone and digital channels, resolving inquiries and issues to ensure excellent service.
Role type
Customer Care Professional (Entry to Mid-level)
Builds
Customer support interactions for American Express cardholders
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Fluent Dutch, English communication, problem-solving, creativity, independence, teamwork, ownership mindset
Preferred skills
Experience in customer service, passion for learning, desire for variety in daily conversations
Technologies
None explicitly stated
Responsibilities
Answering customer inquiries, resolving issues for cardholders, maintaining excellent service standards, working independently and within a team
Seniority
Entry to Mid-level, hybrid work model
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